Terms & Conditions

HOLLYZ

Sale Terms

 

Updated: September 2017

 

These Sale Terms set out the terms and conditions that will apply when You purchase Merchandise through our Site. If You are unable to understand, or have any questions about, these Sale Terms please contact Us using the contact information set out in the "Contact Us" section below. You will be required to confirm that You have read and accept these Sale Terms before You submit an Order to Us.

 

Prior to submitting an Order by clicking the 'SUBMIT ORDER with obligation to pay' button on the Review & Place Order page, please save or print a copy of these Sale Terms to keep on file for future reference regarding the Order You are submitting. Please note, terms are subject to change so review and save or print a copy of these terms prior to each Order that You submit.

 

The capitalised terms that We have used in these Sale Terms are defined in the "Definitions" section below.

 

1. Order and Acceptance

 

If You would like to order Merchandise, You can use the Order process on Our Site to place an Order.

Children under the age of 16 are not permitted to make purchases from Our online store. If You are under the age of 16 and would like to purchase merchandise from Our online store, You will need to ask Your parent/guardian to make the purchase on Your behalf.

Each Order submitted does not bind You, but constitutes an offer from You to purchase the relevant Merchandise from Us in return for payment by You at the price displayed at the time the Order was placed. Orders are subject to Our acceptance and We may, at Our discretion, refuse to accept Your Order, including where:

 Orders cannot be processed due to an error in information You have provided to us, for example, where You provide Us with: an incorrect payment card number, expiry date or card security value number; incorrect billing information (i.e., where the billing information You provide is different from the information that the bank or building society which issued Your payment card has on record); insufficient or an incorrect shipping address (i.e., street address, city, country or postcode); or fraudulent information;

There is an error on Our Site relating to the Merchandise that You have ordered, for example an error relating to the price or description of the Merchandise as displayed on Our Site;

The Merchandise that You have ordered is no longer available through Our Site; or

We believe that You are under the age of 16 and are not permitted to purchase merchandise from Our site.

Once We have received Your Order through Our Site, We will send You an email to the email address that You have provided to Us acknowledging receipt of the Order.

If We have rejected Your Order, other than for fraudulent purposes, We will send an email informing You of the reason for the rejection.

If You do not receive an email, call Us on +44 (0) 333 920 5988 before You try to place another Order for the same Merchandise. You should note that the email that the email that We send to You confirming receipt of Your Order does not constitute acceptance of Your Order, only an acknowledgement that We have received it.

After receiving Your Order, We will check that the relevant products are in stock. Our contract will only be concluded and Eudicots trading as Hollyz will only be deemed to have accepted Your Order (or any part of Your Order) once the requested Merchandise has been shipped and We have sent a shipment confirmation email to You confirming that all or part of the Merchandise ordered is still available and has been shipped. The contract will only relate to that part of the Order of Merchandise which has actually been shipped and no contract will have been created in respect of any Merchandise which You may have ordered which we were unable to ship.

We will take reasonable steps to ensure that the prices and other information about Merchandise on Our Site are accurate. However, it is always possible that despite Our efforts, some of the Merchandise may be incorrectly priced on the Site. If an error relates to Merchandise for which You have placed an Order, We may reject Your Order under Clause 1.3 above. If We reject Your Order because of an error, we will notify You that Your Order has been cancelled at the email address that You have provided to Us and ask You whether You would like to re-submit Your Order to purchase the relevant Merchandise once We have corrected the error. If We have notified You that We have accepted Your Order and You have received a shipment confirmation email, You will not be required to pay more than the price that was displayed on Our Site at the time that You placed Your Order for the Merchandise that You have requested, and if We have sent You Merchandise which is different from the description of the relevant Merchandise on Our Site at the time that You placed Your Order, You will also have the right to return it. Please see the terms of our return and exchange policy listed below.

If You have any questions, comments or concerns regarding Our Order acceptance policy, or if You consider that Your Order was rejected by Us in error, please contact Us by emailing Us at: OrderService@hollyz.com.

 

2. Product Availability

 

The inclusion of any Merchandise on Our Site does not imply, warrant or guarantee that the Merchandise will be available if You wish to place an Order to purchase it.

We will have the right, at any time, to make changes to information about Merchandise displayed on Our Site, for example information about prices, description or the availability of Merchandise and We may do so without first giving You notice of the changes. We will not, however, make any changes to the price, availability or description of any Merchandise after We have accepted an Order to supply the Merchandise to You.

 

3. Customer Initiated Order Cancellations and Changes

 

You can make changes to or cancel Your Order at any time before Your Order has been processed by Us. To make changes to Your Order, please call Us Our free phone number at +44 (0) 333 920 5988. If Your Order has already been processed, You will only be able to request a refund or exchange of the Merchandise: please see the terms of Our return and exchange policy listed below.

 

4. Order Tracking

 

You can track the progress of Your Order by clicking here.

 

5. Gift Cards / Merchandise Credits

 

Gift Cards cannot currently be purchased or redeemed on the Eudicots trading as Hollyz website.

Gift Cards purchased at a Eudicots trading as Hollyz Store are redeemable for merchandise at any of Our Eudicots trading as Hollyz Stores, and cannot be redeemed online.

Gift Card sales are final and they cannot be returned or redeemed for cash unless required by applicable law.

Our Gift Cards and Merchandise Credits have no expiry date, and there is no fee to reactivate the card if it has been unused for a long period of time.

Merchandise Credits issued at a Eudicots trading as Hollyz Store are redeemable for Merchandise at any Eudicots trading as Hollyz Store, and cannot be redeemed online.

Merchandise Credits are non-transferable and cannot be redeemed for cash unless otherwise required by applicable law.

No value can be added to a Merchandise Credit and it does not qualify as e-money.

You can check the balance of Your Gift Card or Merchandise Credit either by visiting one of Our Eudicots trading as Hollyz Stores or by clicking here. You will need Your 16 digit account number (including PIN) to check Your balance.

We cannot replace Gift Cards or Merchandise Credits which are lost, stolen or destroyed.

 

6. Delivery

 

International shipping is available when ordering Merchandise from Our Site. You can view the countries to which We are able to ship Merchandise by clicking here.

Please note that We cannot:

    Ship fragrances and body care products that We sell to certain locations;

    Deliver Your Order to a freight forwarding company;

 

We will refuse to accept Your Order if You request that We do any of the above.

Shipping and handling charges will depend on the country to which the Merchandise is being shipped and Your required shipping time. You can find a list of Our shipping and handling charges and Our delivery terms by clicking here.

Merchandise that We deliver to You will become Your property at the time that You receive it. As soon as We have delivered the Merchandise to You, You will become responsible for it, and for any loss or damage to it thereafter.

 

7. Prices and Payments

 

We reserve the right to vary the price of Our Merchandise at any time. We will not alter the price of any Merchandise covered by an Order after We have accepted the Order.

You may pay for Your Order using either a credit card or prepaid debit card from Visa, MasterCard, American Express, Maestro, a debit card with a Visa or MasterCard logo, an American Express charge card, or PayPal. Debit payment methods will be processed as credit. Gift Cards purchased in a Eudicots trading as Hollyz Store can only be redeemed in a Eudicots trading as Hollyz Store. For more information on Gift Cards please see the Gift Card section above.

When We receive Your Order, We will place a "hold" on Your payment card for the total value of Your Order. If the "hold" on Your card has been authorised by Your bank or building society, We will take payment for the Merchandise from Your card when Your Merchandise, or the first part of the Merchandise that You have ordered, is dispatched. You should note that placing a "hold" on Your card or taking payment from Your card does not constitute acceptance of Your Order. Our Contract is created only when We: (i) send You an email confirming that We have dispatched Your Merchandise or the first part of the Merchandise covered by Your Order, or (ii) if You placed Your Order over the telephone, when We actually dispatch Your Merchandise or the first part of the Merchandise covered by Your Order.

The charge for Your Order will appear on Your credit, debit or charge card statement as "hollyz.com". If You wish to dispute the validity or amount of a charge that appears on Your credit, debit or charge card statement, please contact Us by emailing Us at OrderService@hollyz.com.

If You cancel an Order under Clause 3 above, any authorised "hold" on Your payment card will usually be released within three (3) to five (5) working days from the date of cancellation.

The prices displayed on Our Site for Merchandise is inclusive of all VAT and all other applicable taxes.

 

8. Resale / Reshipping of Our Merchandise

 

It is important for Us to monitor the quality of the Merchandise that Our customers purchase in Order for Us to maintain customer satisfaction and therefore You must not misrepresent Yourself as being one of Our authorised resellers or as being qualified to resell Our Merchandise. We reserve the right to refuse to accept Your Order, if We suspect that You intend to resell Our Merchandise.

 

9. Right of Cancellation / Returns / Refunds / Exchanges

 

If You are not satisfied with the Merchandise that You ordered on this Site, You may return it to Us for an exchange or a refund via mail to the return address listed below, or if the Order was placed in GBP after OCT 21, 2015, You can return it in person to any UK Eudicots trading as Hollyz Store with the corresponding invoice or shipping confirmation email..

 

Right of Cancellation

You have the right to cancel without providing any reason within fourteen (14) days from the date that the Merchandise is received by:

    sending the Merchandise back to Us at Eudicots trading as Hollyz Returns, 1 Holkham Rise, Sheffield, S11 9QT, United Kingdom;

     emailing Us at hi@hollyz.com and then sending the Merchandise back to Us;

     calling Us on our free phone number at +44 (0) 333 920 5988 and then sending the Merchandise back to Us;

     or, for Orders placed in GBP after May 27, 2015, You can return Merchandise in person to a UK Eudicots trading as Hollyz Store with the corresponding invoice or shipment confirmation email.

If You provide a cancellation notice of the whole Order by contacting Eudicots trading as Hollyz We will refund the amount of the Merchandise purchased and the original shipping and handling charges, but You will be responsible for the return shipping costs (should You send the Merchandise back to Us using the return address listed above).

If You request expedited delivery We will only refund shipping and handling for standard delivery costs. If You only return part of the Order, We will not refund shipping and handling costs. Cost of the Merchandise and the original shipping and handling may be refunded in separate transactions.  We may hold the refund until We have received the Merchandise or have evidence that it has been sent. If the Merchandise seems to have been used to any degree We may reduce the amount of the refund proportionately. The right to cancel form is located here and can be sent to Us by post or email.  You are not required to use this form to exercise the right to cancel.

 

Refunds for Faulty Merchandise

If You wish to return Merchandise for a refund which is faulty or otherwise damaged when You receive it, which does not correspond to the description on Our Site, or which develops a fault after You receive it, You can do so by: emailing Us at hi@hollyz.com, or calling Us on Our free phone number at +44 (0) 333 920 5988. When You call or email Us, We may give You the option of emailing or posting to Us a photograph of the faulty, damaged or non corresponding merchandise. If You call or email Us to request a refund, We may ask You to return the Merchandise to Us before We can process Your refund. You should note that We cannot process Your refund if You return Merchandise purchased online by post to one of Our Stores. All purchases made at a Eudicots trading as Hollyz Store need to be returned or exchanged to a Eudicots trading as Hollyz Store in the same country in which it was purchased. When You return the Merchandise to Us, please remember to include details of why You consider that the Merchandise is faulty, damaged or does not correspond to the description on Our Site.

Once We receive the Merchandise and confirm that it is faulty, damaged or does not correspond to the description on Our Site, We will refund to You the cost of the Merchandise and original shipping and handling charges paid by You. In order to receive a refund for Your return shipping and handling of faulty Merchandise use the return label included in the shipment.  If You select to return the faulty Merchandise without using the return label You must show proof of the shipping and handling charges in order for this to be refunded. Please note, We will only cover costs for standard return shipping costs. We will usually credit the refund back to the payment means that You used to pay for the Merchandise within approximately fourteen (14) days from the date that We receive the Merchandise, although it may take a while longer for the refund to show up on Your payment statement. Cost of the Merchandise and the original shipping and handling may be refunded in separate transactions.  Please note, if You mail the Merchandise back to Us, in order to receive a refund You will need to provide Your Order number, or information associated with Your Order to identify Your Order number, so We can locate the purchase in Our system and provide a refund to the original payment type. If You place Your Order in GBP after May 27, 2015, You can return it in person to a UK Eudicots trading as Hollyz Store, and You will need to provide proof of purchase such as the invoice that was included in the shipment or the confirmation email. If You cannot provide this or Your Order was placed before this date You will receive a Merchandise Credit for the last known value of the Merchandise.

If We examine Merchandise that You have returned to Us and, in Our reasonable opinion do not consider that it is faulty, You will not be entitled to a refund, We will charge Your original payment means 10.00 GBP for the use of the return label if You used this for return shipping, and We will return the Merchandise to You.

 

Refunds for Non-Faulty Merchandise After Expiry of the 14 day Cancellation Period

If You are not satisfied with any Merchandise that You have received after fourteen (14) days, or We have emailed You to confirm that Your Order has been processed but You would like to cancel it, You may request a refund by: (i) sending the Merchandise back to Us, at Your cost, at Eudicots trading as Hollyz Returns Department, 1 Holkham Rise, Sheffield, S11 9QT, United Kingdom, (ii) emailing Us at hi@hollyzang.com, (iii) calling Us on Our free phone number at +44 (0) 333 920 5988, or (iv) for Orders placed in GBP after May 27, 2015, You can return Merchandise in person to a UK Eudicots trading as Hollyz Store with the invoice that was included in the shipment.  Any refund will be issued to the original payment type. If You go to a UK Eudicots trading as Hollyz Store to return an item purchased online in GBP prior to this date a Merchandise Credit will be issued. If You call or email Us, We will still need You to return the Merchandise to Us. You should note that We cannot process Your refund if You return Merchandise purchased online by post to one of Our Stores. All purchases made at a Eudicots trading as Hollyz Store need to be returned to a Eudicots trading as Hollyz Store in the same country in which it was purchased. You can use the return label that is included in the shipment to return the Merchandise to Us, although You should note that there is a 9.00 GBP charge to use this service which will be deducted from Your refund. Merchandise must be in resalable condition and returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). You need to keep Merchandise for which You have requested a refund in Your possession and take reasonable care of it until it is returned to Us. If You fail to return Merchandise to Us for which We have issued You with a refund, We may arrange for the collection of the Merchandise from You and charge You for all Our reasonable costs incurred in arranging the collection.

Please note, if You mail the Merchandise back to Us, in order to receive a refund You will need to provide Your Order number, or information associated with Your Order to identify Your Order number, so We can locate the purchase in Our system and provide a refund to the original payment type. If Your Order was placed in GBP after Oct 21, 2015, and You take the Merchandise to a UK Eudicots trading as Hollyz Store, You will need to provide the invoice included in the shipment or the shipment confirmation email. If You cannot provide this or Your Order was placed before this date You will receive a Merchandise Credit for the last known value of the Merchandise.

 

Exchanges

To exchange Merchandise purchased online You can return it to Us at Eudicots trading as Hollyz Returns Department, 1 Holkham Rise, Sheffield, S11 9QT, United Kingdom.  Insert the return portion of the invoice with the shipment and list the color and size of the item You request. If You return the entire Order for exchange within fourteen (14) days of receipt to the exchange address listed above, the original shipping and handling will be refunded. If You return the entire Order for exchange within fourteen (14) days of receipt at a UK Eudicots trading as Hollyz  Store (for orders placed after May 27, 2015, and are in GBP), the original shipping and handling cost will be refunded. Bring the corresponding invoice or the shipment confirmation email and the Merchandise You wish to exchange. If You return only part of an Order for exchange the original shipping and handling cost will not be refunded, and if You mail the Merchandise to Us for exchange You will be charged for outbound shipping and handling costs for replacement Merchandise. Please note, Merchandise may not be in stock, and online only Merchandise will not be available in Stores. Also, Merchandise that is in stock may not be an even exchange and there may be a price difference.

The Speed Exchange option was removed on June 15, 2015, and any purchases made on or after that date are not eligible for Speed Exchange.  If You made an online purchase before that date, You have 60 days from Your date of purchase to request a Speed Exchange by giving Us a call on +44 (0) 333 920 5988.

The recipient can use the return label that is included in the shipment to return the Merchandise to Us, although You should note that there is a 9.00 GBP charge to use this service which will be deducted from Your payment card used to make Your original purchase or, if applicable, any credit that We are required to give You. We will not charge You to use the return label if You are returning Merchandise to Us for exchange which is faulty, damaged or does not correspond to the description on Our Site.

 

10. Our Liability to You

 

Nothing in these Sale Terms will exclude or limit Our liability to You for fraud, death or personal injury caused by Our negligence, breach of terms regarding title implied under the Sale of Goods Act 1979 and/or the Supply of Goods and Services Act 1982 or any other liability which the law states may not be excluded or limited.

We will not be liable to You under a Contract for:

        any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;

        any loss or corruption of or damage to data; or

        any loss or damage which was not a reasonably foreseeable result of either Our breach of a Contract or Our breach of Our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time that We and You entered into a Contract, such loss was either contemplated by Us and You or You notified Us that the loss may occur if We breached the Contract or Our legal duty of care.

Nothing in these Sale Terms will affect Your statutory rights. For further information about Your statutory rights You should contact Your local authority Trading Standards Department or Citizens' Advice Bureau.

 

11. Personal Information

 

When You place an Order through Our Site, You will be providing Us with Your personal information. We will use Your personal information to process Your Order and deliver the Merchandise ordered and for other limited purposes. Our collection and use of Your personal information will be carried out subject to the terms of Our Privacy Policy, a copy which can be found by clicking here.

 

12. Use of Our Website

 

Your use of Our Site is subject to Our "Website Terms of Use", a copy of which can be found by clicking here.

 

13. General Terms

 

The Contract between You and Us is governed by the law of the part of the UK in which You live. Either You or We may bring legal actions in respect of any dispute which arises in connection with a Contract only in a relevant court in the UK.

If either You or We do not enforce or delay enforcing any of Our rights under a Contract, this will not stop Us from doing so at a later date.

If any provision of a Contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

No party other than You or Us has any right to enforce any term of a Contract.

 

14. Contact Us

 

If You have any questions about these Sale Terms, please contact Us either by emailing Us at hi@hollyzang.com, or by calling Us +44 (0) 333 920 5988.

 

Definitions

 

In these Sale Terms:

"Gift Cards"    means a pre-paid card which You can use to purchase Merchandise at one of our Eudicots trading as Hollyz Stores;

"Merchandise"   means the products that We sell on our Site from time to time, including clothing, accessories, and fragrances;

"Merchandise Credit"    a credit which We or one of our affiliates may issue to You from time to time, for example, where You return Merchandise to a Store for a refund without any proof of purchase;

"Order"     means an Order for Merchandise;

"Sale Terms"    means these terms and conditions of sale;

"Site"  means our websites: hollyzang.com or mobile Site;

"Store"     means a "Eudicots trading as Hollyz" branded UK Store;

"We," "Our," or "Us"    means Eudicots Ltd., United Kingdom; and

"You," "Your," or "Yourself"    means You, the customer.