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Acceptance of your order
Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund.
If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.
Standard Delivery UK
Standard Delivery £4.95 3 – 5 working days
Express Delivery UK
Express Delivery for all parcels £8.95 2 days guaranteed
Standard Delivery in Europe
Standard Delivery £5.95 3 – 7 working days
International (Outside Europe)
Standard Delivery £17.95 5 – 12 working days
Weekends and Bank Holidays
We do not process orders on the weekends and Bank Holidays.
If you do place an order on the weekend/Bank Holiday, we will process and dispatch on the next working day. Our tracking service will keep you updated on the progress of your delivery via email.
Cancellation and Returns
You have the right to cancel your order for goods at any time up to 14 working days after the day following the delivery of the goods.
Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please ensure that the items are unopened, unused, tamper resistant seals, packaging and any cellophane intact and unopened.
You should return products to:HZ, Returns Department, 1 Holkham Rise, Sheffield
enclosing a copy of the original invoice. When returning goods we recommend that you use recorded delivery, or obtain a proof of posting (a proof of posting can be obtained free of charge at any Post Office).
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us their feedback of the investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.